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  • Getting Started
  • Scheduling
  • General
  • Testing Your Equipment
  • Technical
  • Technical Requirements

This is my first time using online proctoring. How do I get started?

After making an appointment with us, you will return to our website to log in. After clicking the ‘START‘ button, you are then taken to the online proctoring room where you will go through the following steps. Before you begin, please make sure you are in a private location, such as your home or workplace. Cafés or other public locations are not allowed. If you have questions regarding your location, please contact us.

1. Review the Exam Readiness Guide

Please review our Exam Readiness Guide to make sure your environment is ready to be proctored.

2. Connect to a proctor

You will connect with a live proctor from one of our online proctoring centers via your webcam. This proctor will help you through the exam process and is available during the exam if technical difficulties arise.

3. Connect your screen

You will connect your screen to the proctor. This allows the proctor to see your computer screen and assist with step three so you may begin your exam.

4. Authentication

The proctor will need to know that you are the correct test taker. The proctor will ask you to show a photo ID. The proctor will then snap a photo of you for your profile. Once completed, the proctor will ask you to answer a few questions about yourself.

What do I need to do before my exam?

Before your exam, make sure that you test your equipment. You must have a web camera and a microphone so that you and your proctor may communicate.

What time should I arrive for my exam?

Please log into your NBMTM account 5-10 minutes before the scheduled time of the exam. On the “My Sessions” page on your NBMTM account, there will be a countdown timer showing you how much time you have until your exam.

When the timer reaches 0:00, a “Start Session” button will appear. Please note, if you log in 15 minutes after your scheduled time, the start button will no longer show under My Sessions.

If you have any difficulty with this process, please reach out to our Live Chat Support.

What do I need to bring with me on the day of my exam?

You will need:

  • One form of photo ID (i.e. driver’s license, passport, military ID, etc.)
  • Any materials authorized for use by the NBMTM (scratch paper, pencil, etc.)
  • A reflective device, such as a mirror, to show your proctor around the edges of your screen

Why do I need my photo ID? Will a non-photo ID work?

Your proctor needs to verify that you are the person who is supposed to be taking the exam. Non-photo IDs will not be accepted as a form of verification. Please bring your government-issued ID and, just to be safe, a second form of photo ID.

If you do not have a photo ID, you may not be able to take your exam. Please contact us if you do not have a photo ID.

Does my exam begin when I connect with NBMTM?

No, the time for your exam does not start until the exam itself has been opened. The time spent showing your proctor your ID, verifying your identity and securing your testing space does not count toward your exam time.

How do I schedule an exam?

  1. Visit nbmtm.org and log in using your NBMTM user ID and password. If you do not have an NBMTM account, please create one.
  2. Choose the date and time you’d like to take the exam and click Schedule Exam.

Is there a fee for late scheduling?

Yes, there is an additional charge added to all exams scheduled less than 72 hours in advance.

Can you bill me later for the cost of my exam?

As much as we would like to offer this feature, we cannot currently do so. If there is a fee for your exam, it must be paid in full before your appointment.

How far in advance should I cancel an exam?

Please contact us at least 24 hours before your appointment. If you fail to show up for your exam without notice, you will have to pay premium fees to reschedule.

If you wish to reschedule your exam, keep in mind that exams must be scheduled 72 hours in advance to avoid premium fees.

Are breaks allowed during my exam?

Restroom breaks are permitted, however the time on your exam will continue to count down. You will be asked to sign the logbook upon exiting and re-entering the virtual exam room.

Your proctor will tell you before your exam starts when breaks are allowed and how many you can take.

Port 1935

  • What is port 1935? 

Blocked ports are usually the result of being on a public or shared network.

Port 1935 is a necessary port that is used for the transfer of video sharing over your network connection. If you are connecting through a work or school network, this may be blocked by your network administrator. If you are connecting through a home network, it may be blocked by a firewall or anti-virus software.

  • What should I do next? 

You may add an exception for port 1935 in your firewall, or you may disable it for the duration of your exam. If you’re unsure how to do this, we advise that you contact your internet service provider for assistance. If you’re in a public location, such as work or a library, please contact the IT Administrator for assistance.

Bandwidth

Connection Requirements

MINIMUM REQUIREMENT RECOMMENDED REQUIREMENT
DOWNLOAD SPEED0.768 Mbps
UPLOAD SPEED0.384 Mbps1 Mbps

 

Types of Approved Connections

  1. Wireless (WiFi)
  2. Hardwired

Wireless Connection

  • Attempt to connect via a wired connection, if available.
  • Determine the quality of connection (ie: Dial-up, DSL, Cable, Fiber). Dial-up connections are not sufficient for online proctoring.

Note: The following steps will temporarily disrupt your connection and access to the internet 

  1. Restart internet equipment
  2. Power down PC
  3. Unplug your power from the back of your modem
  4. Wait 1-2 minutes for all the lights to settle down and for the device to finish powering on.
  5. Wait 10-30 seconds, then power on the modem.
  6. Repeat process with your wireless router
  7. Finally, power on the computer and a connection should be present.
  8. Retest your internet speeds

OS Check

In order to proctor our exams, we use fancy software called iFlyChat. This allows us to monitor exams in real time and help with any technical issues during a proctored session. iFlyChat software is only compatible with Windows and Mac computers/laptops.

MINIMUMRECOMMENDED
PCWindows VistaWindows 10 (10 S is not supported)
MACMac OS X 10.5 or higherMac OS X 10.10 Yosemite

Linux/Unix/Chromebook/Android/Windows RT tablets, computers or phones are not compatible for your exam session.

Undetected Microphone

Troubleshooting Steps for Undetected Microphones

  1. Refresh browser –  
  2. Check your Sound settings and navigate to Mic section.
  3. Ensure the browser allows test it out page to access to Mic.  This can be managed via pop-up blocker as well icon on the site.
  4. If multiple input sources, try different input source.
  5. If the mic is still not being detected, try another browser.

Tech Savvy Readers Only

  1. Open Sound-Recording Device properties
  2. Check for microphone sources
  3. Check that the mic is not disabled or muted.
  4. If no microphone source is listed, open Device Manager.
  5. If device available, reboot system.
  6. After rebooting, find the model of computer/motherboard/laptop, navigate to the manufacturer’s website and download updated audio drives.
  7. If after installing/rebooting once more no Mic detected, we advise you try to access to an external USB microphone or use a different computer with a built-in microphone.

Undetected Camera

Camera Troubleshooting

The self test says I have a webcam, but I don’t have one connected.
This can sometimes be triggered by virtual webcam software. If you have programs like CyberLink YouCam installed, it can create a virtual web cam or screen capture region that acts like a webcam.
The screen says “No Camera Detected,” but I know I have a webcam installed.
It is possible that your webcam is either inactive or not installed properly. Try the troubleshooting tips below.

Troubleshooting Steps for Undetected Cameras

  • Refresh the browser
  • Try the equipment test in a different browser  
  • External webcam
    • Plug camera into different USB port.
  • Internal webcam
    • Request to reboot computer. Once rebooted, reload video page.

What equipment will I need in order to be proctored?

ou will need a working webcam, microphone, speakers and a mirror or other reflective device.

To test your equipment, visit visit our Test it Out page.

How do I know if my camera and microphone will work with your website?

Most modern computers will have both a webcam and a microphone built in. If you are unsure, test your equipment by visiting our Test it Out page where an automated system will fully test your equipment.

Please note, this system checks to ensure equipment is present. For full testing, please connect to a live representative to connect the video and remote software.

What type of internet connections are supported?

Any high speed internet connection is allowed as long as it meets the minimum download and upload speed requirements. However, tethering your mobile device as a wireless hotspot is NOT supported because of inconsistent bandwidth.

Test your equipment and internet connection speed here.

Which operating systems do you support?

We support Windows Vista or newer (Windows 10 S is not supported) and Mac OS X 10.5 or newer versions of those systems. We do not support any Linux-based operating systems such as Chrome OS, Ubuntu, Fedora, etc.

Do you support tablets or smartphones?

Our services work only on desktop and laptop computers. Tablets such as iPad, Windows Phone operating systems, or Android devices are not supported. However, you may create an account and schedule appointments from these devices.

Will the proctor be able to access my personal computer files and documents without my knowledge?

Our proctors cannot access your computer files without your knowledge. They cannot perform “hidden” actions.

Once the exam starts, your proctor will monitor everything on the computer screen, but cannot utilize the your mouse and keyboard.

During the entire process, a chat box is running on your computer. The entire chat session log is saved.

When I try to connect to a proctor on my Mac, I receive an error message that the app "can't be opened because it was not downloaded from the Mac App Store."

This is a common default security setting on Apple devices. You may encounter an error when trying to connect to a proctor depending on your Mac security settings.

Follow these steps to fix it and get connected with a proctor:

    1. Click Apple menu (top left of screen) and select System Preferences
    2. Click Security & Privacy icon 
    3. Click the General tab.
    4. You may need to click the lock at the bottom left to enable changes. 
      1. This will require an administrative password.
    5. Toggle Mac App Store and identified developers and close the window.

Your settings should look like this:

Technical Requirements

TypeMinimumRecommended
Web Camera640×480 resolution1280×720 resolution
PC UsersWindows VistaWindows 10 (10 S is not supported)
Mac UsersMac OS X 10.5 or higherMac OS X 10.10 Yosemite
Internet Download Speed0.768 Mbps1.5 Mbps
Internet Upload Speed0.384 Mbps1 Mbps
RAM1024 MB2 GB
Ports1935, 843, 80, 443, 61613, UDP/TCP1935, 843, 80, 443, 61613, UDP/TCP

Other Requirements

  1. A functioning microphone (sometimes web cameras have built-in microphones).
  2. One of the following compatible web browsers (click to download):
  3. The following plugins for your web camera (click to download):

Not Supported

At this time we do not support the following; however, we are working on solutions to accommodate every platform.

  1. Google Chromebooks
  2. Android tablets (Nexus 7, etc.)
  3. iOS tablets (iPad, iPad mini, etc.)
  4. Linux operating systems
  5. Microsoft Windows 10 S
  6. Microsoft Surface RT

Note: We do not proctor computers running within virtual machines. If you are running within a virtual machine when you connect with us, you will be asked to exit your virtual machine and reconnect using your host operating system to take your test.

Note: We do not support development previews, beta builds, or release candidates of any operating system unless specified.

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